Returns are dependent on the shop that you have purchased from. Please use the contact page to call the office that you purchased from to discuss returns or use the email address provided. If your item is faulty, please return it within 3 months of purchase.

FAQs - Heaven Skincare

Q: Are Your Bee Venom Products Safe For Vegans?

Some of our products contain venom and honey from a bee, although no bees are harmed in the creation of our products, the milking of the bee is safe for the bees as they live longer after the venom is extracted, those who do not eat products that are derived from animals may not want to use these products.

Q: Are My Payments Safe And Secure On Your Website?

Our site is secure and protected by a secure server. We have an SSL certificate so you can be sure your payments are protected.

Q: Are Bees Harmed In The Making Of Your Bee Venom Products?

No bees are harmed in the creation of our products, the milking of the bee is safe for the bees as they live longer after the venom is extracted.

Q: Will I have to pay GST/HST?

According to CRA rules, anyone who has a business in one province and sells taxable goods to consumers in other provinces is required to charge the GST/HST at a rate based on where the goods are delivered. Whether you are charged GST or HST will be determined by the CRA rules.